Former Google engineer blames the internet’s failures for why search has had an ‘overall decline’
Google’s first female engineer said Google has seen an overall decline in the quality of its search results but raises the idea that it is just a window onto the web, suggesting it may be the entire internet that is getting worse.
Marissa Mayer, who worked at Google from 2009 to 2012, was a guest on a Freakonomics podcast where she addressed the most significant complaint from users – the firm choosing advertisements over organic results.
Marissa Mayer, who worked at Google from 2009 to 2012, admitted there has been a decline but suggests it could be that the internet is getting worse.
She explained that 80 percent of searches do not include paid URLs and believes that advertisements can provide users with exactly what they are looking for, even more so than organic ones.
Google is also not blind to the decline and is supplementing its index of a trillion web pages by showing users selected content, along with providing ‘snippets’ of text right in the text – eliminating the need to scroll through page after page.
More than 80 percent of Alphabet’s, Google’s parent company, revenue comes from advertisements on the search engine, and 85 percent of all online searching is conducted with Google.
Breaking these facts down by numbers shows why Google is flooded with paid content, but displaying all of them at the top is enough to influence users’ behaviors and earn the company a large amount of cash for each click.
Mayer was Google’s first female engineer when she joined the company in 1999 and even ran the search engine during her 13 years there.
Before her employment, Mayer was wrestling with going to Google.
‘The refrain I heard most often from people who knew I was thinking about working there was, ‘Why does the world need another search engine? There’s already a dozen or so that are good enough,’ she said during the podcast.
It wasn’t until Mayer spoke with founders Larry Page and Sergey Brin that she was convinced Google was the way of the future. The founders told her ‘that good enough isn’t good enough for search.’
And from there, she embarked on her journey with the tech giant.
‘When you see the quality of your search results go down, it’s natural to blame Google and be like, ‘Why are they worse?’ said Mayer.
‘To me, the more interesting and sophisticated thought is if you say, ‘Wait, but Google’s just a window onto the web. The real question is, why is the web getting worse?
She gave an example of how the advertisements perform better than organic links, using the idea that someone is looking to buy ‘Madonna tour tickets.’
Mayer commended Google on its advertisements, saying that they are sometimes better than organic results and that only 80 percent of searches show ads.
Companies that pay to have their link appear at the top are more likely to have tickets available for purchase.
However, many users expect to see actual search results when looking for the best hotels in New York City or where to open a savings account, and this is where the issue comes in.
Google does not show organic search results above a section labeled ‘People also ask,’ which is the ‘solution’ Mayer mentioned that provides users with a snippet, so they do not leave the search engine.
‘I think that Google is more hesitant to send users out into the web,’ Mayer said while speaking on Freakonomics.
‘And to me that points to a natural tension where they’re saying, ‘wait, we see that the web sometimes isn’t a great experience for our searchers to continue onto. We’re keeping them on our page.
Advertisements were not always the way of Google.
The company didn’t always show them because it feared it would degrade users’ experience. Still, Mayer and other Google innovators worked up an experiment to put the idea to the test.
In 2000, the team rolled out a trial that showed 99 percent of users saw ads and one percent did not see them.
The results showed people who saw ads conducted three percent more searches than those who did not.
‘So basically, there was an appreciable difference over a long period of time that people actually liked Google search results more and did more searches when they had ads than when they didn’t, which I thought was really validating,’ said Mayer.
The team turned off the experiment but kept the ads flowing.
WHERE DID GOOGLE’S ‘DON’T BE EVIL’ PHRASE ORIGINATE?
For the last 24 years, the Silicon Valley giant has put the phrase ‘Don’t be evil’ front and center in its code of conduct as a way of demonstrating that it wants Googlers to strive to do the right thing.
‘Don’t be evil’ was first added to the company’s corporate code of conduct in 2000 and was highly touted by Google founders Larry Page and Sergey Brin over the years.
The firm dedicated several paragraphs to the phrase in its code of conduct.
But that has changed as part of an update to the code, made last month, which downgrades ‘Don’t be evil’ to a single sentence at the bottom of the document.
Here are the original paragraphs explaining Google’s ‘Don’t be evil’ principle:
‘Don’t be evil.’ Googlers generally apply those words to how we serve our users. But ‘Don’t be evil’ is much more than that. Yes, it’s about providing our users unbiased access to information, focusing on their needs and giving them the best products and services that we can. But it’s also about doing the right thing more generally – following the law, acting honorably, and treating co-workers with courtesy and respect.
The Google Code of Conduct is one of the ways we put ‘Don’t be evil’ into practice. It’s built around the recognition that everything we do in connection with our work at Google will be, and should be, measured against the highest possible standards of ethical business conduct. We set the bar that high for practical as well as aspirational reasons: Our commitment to the highest standards helps us hire great people, build great products, and attract loyal users. Trust and mutual respect among employees and users are the foundation of our success, and they are something we need to earn every day.
So please do read the Code, and follow both its spirit and letter, always bearing in mind that each of us has a personal responsibility to incorporate, and to encourage other Googlers to incorporate, the principles of the Code into our work. And if you have a question or ever think that one of your fellow Googlers or the company as a whole may be falling short of our commitment, don’t be silent. We want – and need – to hear from you.