Sonos says customers that got extra speakers don’t have to send them back

Author: Yuvi June 17, 2022

Sonos says customers that got extra speakers don’t have to send them back


Sonos has confirmed that customers who received extra, unordered devices as a result of a recent software glitch don’t need to return the speakers. “Sonos does not require the return of extra equipment and respects the decision of each impacted customer,” said spokesperson Madeline Krebs. “We have and will continue to be in full compliance with FTC requirements.”

A summary of the Federal Trade Commission’s (FTC) requirements are outlined on the US agency’s website. “You never have to pay for things you get but didn’t order,” the website reads. “You also don’t have to return unordered merchandise. You’re legally entitled to keep it as a free gift.”

“We have and will continue to be in full compliance with FTC requirements”

The software glitch came to light after Sonos’s customers started receiving anywhere from two to five extra devices after placing an order for just one. In some cases, they have even been charged for these unwanted extras. One particularly extreme example saw a customer receive around 30 shipments from Sonos containing roughly $15,000 worth of audio gear. Sonos has been approaching affected customers to offer them refunds where necessary and supplying them with shipping labels to return the extra devices that were sent in error.

But in customer support emails seen by The Verge, support agents haven’t been forthcoming about the fact that customers are technically allowed to keep these additional devices. One customer tried to cite the FTC’s website as evidence that they didn’t need to return the three additional Sonos Roam speakers they received after ordering just one. But the company’s support agent seemingly ignored these comments, and sent returns labels anyway.

Although the freebies will likely be welcomed by some customers, others might just want to get the bulky packages out of their homes. The customer who received roughly 30 Sonos shipments said that the situation was impacting their relationship with their property manager, after the sheer quantity of deliveries meant they were having to leave the packages in their building’s lobby. The customer said their property managers were “being patient” about the situation, but were ultimately “not happy about the boxes in the lobby.”

17 June, 2022, 1:58 pm

News Cinema on twitter News Cinema on facebook

Friday, 17th June 2022

More Stories
Melissa Caddick inquest: Anthony Koletti gives his side after ‘exhausting’ day and lawyer confusion
Mosman boat parked in front of home triggers outrage in rich Sydney suburb
Paul Kelly addresses question about how long Australian Covid patients should stay home from work
Richa Ali Wedding: #RaAli celebrations begin, actress shares glimpse of her mehndi- pics
Worrying scenes as Tua Tagovailoa goes off on a stretcher four days after concussion scare
Sarah Jessica Parker seen for first time since sharing heartbreaking news that stepfather has died
Is the real scandal that financiers were able to risk so much of our pensions, asks GUY ADAMS
30-year-old model suicide note in Mumbai hotel!
Princess of Wales is dashing the hopes of a generation of photographers, snapper moans
Tua Tagovailoa Removed From Field After Second Head Hit in Two Games
Arizona sues Biden administration over student debt plan, becoming a seventh state to do so
Luxury sprees of Aussie fraudster employees after stealing $350million from employers
Australia SCRAPS mandatory Covid isolation rules in National Cabinet meeting
Father and Teenage Son Are Charged in Killing of Rapper PnB Rock
Hurricane Ian Leaves Behind a Staggering Scale of Wreckage in Florida
NASA May Let Billionaire Astronaut and SpaceX Lift Hubble Telescope
The Queen died at 3:10pm. So, why did it take more than three hours to tell Prince Harry?
Durga Puja 2022: This ‘St. Peter’s Basilica in Kolkata is a masterpiece of pandal
Deni Ute Muster: Brad Paisley, Jessica Mauboy and The Angels headlining Australia’s wildest festival
Judge Overrules Special Master’s Demands to Trump in Document Review
FEMA Chief ‘Adds a Human Touch’ to Disaster Response
Did Your Home Security Camera Document Hurricane Ian?
Fort Myers residents return to their homes under water by Hurricane Ian
PICTURED: Hero EMT, 61, stabbed to death while giving aid to patient
Judge Aileen Cannon rules that Trump does NOT have to vouch for the accuracy of DOJ’s inventory
Victims of Highland Park Shooting Sue Gun Maker and Retailers
Downpours From Ian Prompt Florida Treatment Plants to Release Waste
Inside the mind of Melissa Caddick before she vanished without a trace
Sandy Hook Parents Tie Years of Threats and Vitriol to Alex Jones
Leonard Cole, Who Detailed Secret Army Germ Tests, Dies at 89
Russian Oligarch and Associates Indicted on US Sanctions Charges
Biden administration scales back student debt relief for MILLIONS
Putin signs decree recognizing two Ukrainian regions as independent states after sham referendums
David Gottesman, 96, Wall St. Power and Warren Buffett Partner, Dies
Amazing images show £5m operation to move 2,000 animals away from deadly drought in Zimbabwe
Army Doctor and Spouse Plotted to Give Russia Medical Records, US Says
Spectacular 4-bed apartment in NYC’s iconic Dakota building where John Lennon died listed for $11m
Memphis heiress Eliza Fletcher died of a gunshot wound to the back of her head, autopsy confirms
‘Dead for a Dollar’ Review: How the Western’s Done
PGA Tour Accuses LIV Golf of Interfering With Its Contracts
The Story of ‘Gangsta’s Paradise,’ Coolio’s Biggest Hit
DeSantis, Once a ‘No’ on Storm Aid, Petitions a President He’s Bashed